Hi Jason, Sorry to bother you. I have a question for you.

OK, what's up?

I've been having a problem with my computer. I know you're an engineer so I thought you might be able to help me.

I see. What's the problem?

I have a file that I can't open for some reason.

What type of file is it?

It's a Word document I've been working on. I need to finish it by tomorrow.

Were you able to open it before, on the computer you're using now?

Yes, I was working on it last night and everything was fine, but this morning I couldn't open the file.

Do you think your computer might have a virus?

No, I checked and there weren't any.

OK. I'm not sure what's wrong. If it's possible, email the file to me and I'll see if I can get it to open.

OK, I'll do that when I get home. Are you going to be around tonight?

Yeah, I'll be home after 8PM. Send it to me when you get a chance and I'll call you later.